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Welcome to our Support / Trouble Shooting Guide.
Our Trouble Shooting Guide will guide you in making connections to our products and help you with minor problems you may be experiencing with our products. The guide does not provide down-to-component level trouble shooting except for the 4-20 mA. output. For specific model troubleshooting, make a selection under MODEL SPECIFIC box. Wiring diagrams are provided with how to RESET the meters, Download Data Log, Using a MODEM, Printer, etc. Please call if further assistance is needed.
Trouble Shooting Common To All Systems
Reset The Meter (how to RESET the meter)
Downloading Data (how to DOWNLOAD data log)
Modem (how to connect to external MODEM)
Printer (how to connect to external serial printer)
The following models are discontinued.
|
Model
#
|
Discontinued
as of
|
Repairable
/ Supported
|
Documentation
|
| PDS-300 Ultrasonic Open-Channel Flowmeter |
January
1991
|
NO
|
NO
|
| CPS-400 Ultrasonic Doppler flowmeter |
January
1994
|
NO
|
NO
|
| ERS-500 Ultrasonic Level Monitor |
January
1991
|
NO
|
NO
|
| PDS-350 Smart Series Open-Channel Flowmeter |
November
1997
|
Partial
|
Partial
- fax only
|
| CPS-450 Smart Series Doppler Flowmeter |
June
1998
|
Partial
|
Partial
- fax only
|
| ERS-550 Smart Series Ultrasonic Level Monitor |
January
1998
|
Partial
|
Partial
- fax only
|
REPAIRS
Repairs have a minimal charge of $250.00 plus return shipping charges. If your system is in need of repair, please pack the system carefully (DO NOT pack upside down or on its side) with sensor if possible, and include your name, company, return ship-to address, phone number and a brief description of problem. A purchase order number should be included.
Payment is by Credit Card or COD only.
Note: please clean the unit of dirt, spider webs, dead insects etc. before packing. If the unit needs cleaning in order to proceed with the repair, there will be an additional $50.00 charge applied to repair.
If the minimal charge of $250.00 is exceeded, we will call first before making repairs. Most repairs are completed within 24 hours of receiving the unit.
You must ship the unit pre-paid to:
Repair Dept., Control Electronics, Inc., 148 Brandamore Rd., Brandamore, PA 19316
Prefered shipping method is UPS.
If by US Mail, you must mail to our P.O. Box 330
WARRANTY
Warranty repairs will be made at the discretion of Control Electronics, Inc. A 12 month warranty period from ship date is standard.
Control Electronics, Inc., P.O. Box 330, Brandamore, PA 19316
Phone: (610) 942-3190 Fax: (610) 942-3672
e-mail: cei@controlelectronics.com ship to: 148 Brandamore Rd., Brandamore, PA 19316
© 2006, Control Electronics, Inc.
